Terms and Conditions

1. Introduction & Acceptance

Welcome to GuateExplore (hereinafter "the Agency"), an official registered tour operator based in Peten, Republic of Guatemala. By booking, purchasing, or using any of our tours, vacation packages, transfers, or services via our website guateexplore.com or our direct customer channels, you expressly agree to these Terms and Conditions.

2. Bookings & Confirmation

All reservations are processed online or directly through our official agents. Confirmation of services is subject to:

• Seat and guide availability on your requested dates.
• Receipt of payment through our certified payment gateways.
• Issuance of your official GuateExplore Booking Code or digital voucher.

3. Pricing & Currency

Prices displayed on our catalog are in US Dollars (USD) and/or Guatemalan Quetzales (GTQ). Rates include only the inclusions explicitly specified in each tour's detailed itinerary. Personal expenses, optional tips, and park entrance fees not indicated in the inclusions are not included.

4. Traveler Responsibilities

Each traveler is responsible for:

• Presenting a valid passport or government ID at boarding time.
• Arriving promptly at the designated meeting point or hotel lobby at the scheduled time.
• Following safety instructions given by our certified bilingual tour guides.
• Complying with park regulations in Tikal National Park, Yaxha, and all protected reserve areas.

5. Force Majeure & Weather Conditions

Passenger safety is our highest priority. In cases of force majeure (severe weather, natural events, government regulations, or park closures), GuateExplore reserves the right to reschedule the excursion or provide a comparable high-quality alternative.

6. Customer Support & Contact

If you have questions regarding these terms, contact us anytime:
Email: [email protected]
WhatsApp / Phone: +502 3943 3941
Location: Flores Island, Peten, Guatemala.