Privacy Policy
Your privacy and data security are our top priority
1. Information We Collect
To manage your tour reservations and issue your travel vouchers, we collect only essential information:
- Contact Details: Full name, email address, and WhatsApp/phone number.
- Booking Information: Tour date, number of travelers, hotel pickup location, and special dietary/tour requirements.
- Manifest Verification: Passport numbers or government IDs when mandated by Guatemalan park and flight authorities.
2. Payment Security
GuateExplore never stores your credit card numbers or financial passwords. All online card payments are handled securely through certified payment gateways operating under bank-grade 256-bit SSL encryption (PCI-DSS Level 1 compliance).
3. How We Use Your Information
Your information is used strictly to:
- Confirm and coordinate the logistics of your excursions and ground transfers.
- Deliver your digital booking voucher and itinerary via email or WhatsApp.
- Provide 24/7 travel assistance during your trip in Guatemala.
4. Third-Party Confidentiality
We never sell, trade, or rent your personal information to third parties or advertisers. Information is only shared with direct operational partners (such as licensed boat drivers or park ticketing offices) as strictly necessary to fulfill your trip.
5. Your Privacy Rights
You can request access to, correction of, or permanent deletion of your contact data from our records at any time by emailing us at [email protected].