Frequently Asked Questions
Everything you need to know for your trip
General
Are the prices in Dollars or Quetzales?
Our prices are described in American Dollars
What are the accepted payment methods?
We accept credit/debit cards (Visa and Mastercard).
Payment link
National Transfers
Is it safe to book online?
Yes, we use secure payment gateways and SSL encryption to protect your data.
Tours
What should I bring to the tours in Tikal or Yaxhá?
We recommend comfortable and cool clothing, walking shoes, insect repellent, sunscreen, a hat and enough water.
What is the cancellation policy?
Cancellations 72 hours in advance have a 50% refund. Less than 48 hours are non-refundable.
If the Tour includes plane or hotel tickets, it does not apply to a refund.
Do you include transportation from my hotel?
Most of our tours include pickup from hotels in the central Flores area.